Privacy Policy
1. Introduction
WorkVentures Ltd (we, us and our) understands that your privacy is paramount and is committed to protecting your privacy. This policy sets out how we handle information about you. This policy applies to all of our programs and initiatives, including the National Device Bank and the Tech Reuse for Good Charter, which are run by WorkVentures Ltd.
We may modify or amend this Privacy Policy from time to time. We will display a notice on our website indicating when any such revisions have been made. This Privacy Policy was last updated on 20 October 2026.
Unless you notify us otherwise, we will assume that you have consented to the collection of all information which is provided to us for use in accordance with this Privacy Policy.
2. Collection of personal information
Personal information is information or an opinion about an individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in material form or not.
We may collect personal information from you when you:
- access any of our services, including employment services, training programs, or digital inclusion programs;
- purchase any goods or services from us, including through our online store;
- register payment details for purchases of any goods or services;
- visit our website;
- apply for employment or a traineeship with us;
- contact us by any method, such as telephone, email, post or in person,
- donate devices through, or request devices or other support from, the National Device Bank;
- register as a partner organisation for, or request information from, the Tech Reuse for Good Charter;
- become a member of WorkVentures;
or otherwise as notified to you from time to time.
The personal information you provide to us may vary depending on the nature of your interaction with us, but may for example include your:
- name;
- contact details;
- date of birth;
- employment history;
- qualifications (training or education);
- financial information (e.g. credit card details, bank details or tax file numbers);
- identification and background check information (including government identifiers); and
- and any other information you send to us.
In some circumstances, we may also collect sensitive information about you, including health information relevant to the services we provide to you or information about your racial or ethnic origin. We will only collect sensitive information with your consent, or where permitted by law.
There may be occasions when we collect personal information about you from a third party, such as a government agency, credit agency, a partner not for profit organisation, external marketing agency or data broker. This may be the case if you have provided consent or where it is impracticable for us to obtain consent for the collection of your information from a third party. In such instances, we will determine whether we would have been entitled to collect such information from you and to the extent we would not have been entitled to do so, we will destroy or de-identify such information as soon as reasonably practicable.
Where possible, we will allow you to interact with us anonymously or using a pseudonym. For example, if you contact us with a general enquiry, we will not ask for your name unless we need it to adequately handle your enquiry.
However, for most of our functions and activities we usually need your name and contact information.
3. Our website
Our web servers may automatically collect information when you visit our websites, including:
- your IP address;
- the date and time of your visit;
- the parts of our website you access during your visit;
- your actions on our website; and
- the browser you are using.
In using our websites, your personal information may be collected through the use of cookies. These are small text files placed on your mobile device or computer by our websites which automatically collect information about you without you providing that information to us directly. We may also use third party tracking pixels on our websites, which are small pieces of code that collect information about your browsing behaviour, such as the pages you visit and the links you click, to help us analyse website traffic and improve our services. Most browsers are set by default to accept cookies. However, if you do not wish to receive any cookies you may set your browser to either prompt you whether you wish to accept cookies on a particular site, or by default reject cookies.
Please note that rejecting cookies may mean that some or all of the functions on our website will not be available to you.
Sometimes our websites contain links to other websites. When you access a website other than our websites, we are not responsible for the privacy practices of that site. We recommend that you review the privacy policies of each website you visit.
4. Using your personal information
The personal information that we collect is generally used to provide products, services and information to you, and, if you use our website, to track your usage, to evaluate performance of our website, and to keep track of your account settings. Information collected by us may also be used for the following purposes:
(i) to provide you with our services, including employment pathway services, training and digital inclusion programs;
(ii) to fulfil our reporting obligations under government contracts and with our funding partners;
(iii) to send you information about our products, services and programs;
(iv) to conduct marketing activities (including to identify and contact potential supporting organisations for our programs and initiatives);
(v) to respond to your questions or suggestions;
(vi) to improve the quality of our products or services;
(vii) to improve the quality of your visit to our website;
(viii) to coordinate device donations and distributions through the National Device Bank;
(ix) to register your organisation’s support, and collect annual data for the Tech Reuse for Good Charter; and
(x) to provide digital coaching and technical support.
(xi) To assess your credit risk.
You may opt out of receiving marketing information by notifying us accordingly, or by using any unsubscribe facility we provide for that purpose. We will give effect to your request within a reasonable period and at no cost to you.
5. Sharing your personal information
We may disclose your personal information to third parties for the reasons set out in section 4, or where the law otherwise requires or allows us to. These may include:
(i) government agencies such as Services Australia and the Commonwealth Department of Employment and Workplace Relations;
(ii) prospective employers;
(iii) third party marketing agencies engaged by us to conduct marketing activities on our behalf;
(iv) our core delivery partners including for the National Device Bank and the Tech Reuse for Good Charter, such as Good Things Australia; and
(v) funding bodies or regulatory authorities (in anonymised form or where required by law).
We may also disclose your personal information to third party contractors, who help us conduct our business. Where information is shared with these third parties, we will take reasonable steps to ensure that third parties observe the confidential nature of such information and are prohibited from using any or all of this information beyond what is necessary to assist us.
Any disclosure of personal information to an organisation outside Australia will be made only with your consent. At this time, all third parties referred to above are located within Australia, however this may change in the future and if it does we will update this privacy policy accordingly.
While we may market the goods or services of third parties in limited circumstances including as described above, we will always do so ourselves (or using our own third party contractors). We do not sell, rent or trade personal information to third parties for marketing purposes.
We may also disclose your personal information as permitted or required by law.
6. Accessing and correcting your personal information
We will, on request, provide you with access to the information we hold about you, including for the purpose of correcting or updating that information, unless there is an exception to such disclosure which applies under relevant privacy legislation. If you require access to your personal information, please contact our Privacy Officer as described in section 9 below. You may be required to put your request in writing for security reasons.
For most requests, your information will be provided free of charge, however, we may charge a reasonable fee if your request requires a substantial effort on our part.
If we refuse to provide you with access to the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the APPs (unless it would be unreasonable to do so).
We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it. If the personal information we hold about you is inaccurate, incomplete, irrelevant or out-of-date, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.
7. Protecting your personal information
We are committed to protecting your personal information. We take appropriate security measures to protect your personal information from misuse, interference or loss, and from unauthorised access, modification or disclosure. This includes the use of technologies and processes such as access control procedures, network firewalls, encryption and physical security to protect the privacy of your personal information.
We store your hard copy and electronic records in secure physical locations and systems or using trusted third parties.
We aim to retain your personal information only for as long as we reasonably require it. If we determine that we no longer require your personal information, we take reasonable steps to destroy or de-identify it.
8. Change of policy
We may modify or amend this Privacy Policy from time to time. We will display a notice on our website https://workventures.com.au for a reasonable period after any such revisions have been made. We will keep the current version of this Privacy Policy on that website.
9. Contact information
If you have any queries or complaints with regards to our collection, use or management of your personal information, please contact our Privacy Officer:
Title: Privacy Officer, WorkVentures Ltd
Email: [email protected]
